kg66's Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") applies to the website, mobile version, and all related services operated by the kg66 platform ("we", "our"). This Policy has been prepared for users in Bangladesh and is written so that every member can clearly understand their rights and our responsibilities in their own language.

By registering an account on kg66 or starting to use our services, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

2 Data Collection

kg66 collects only the information needed to operate our services, keep your account secure, and provide you with the best experience. Below is a description of the types of information we collect:

2.1 Registration & Identity Information

Information you provide when creating an account:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (where applicable during identity verification)
• Your chosen username and password

2.2 Financial & Payment Information

To process transactions, we handle the following information:

• bKash, Nagad, Rocket, Upay mobile account numbers (for transactions only)
• Bank account details for bank transfers
• Deposit and withdrawal history and amounts
• Transaction reference numbers and date/time stamps

2.3 Automatically Collected Information

When you visit our platform, certain technical information is collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and duration of visits
• Which pages were visited and how long was spent on them
• Information from cookies and similar tracking technologies (see Section 5 for details)

2.4 Gaming Activity Information

• Betting history, list of games played, and timestamps
• Win and loss records
• Bonus claims and wagering progress
• Responsible gaming limits (if you have set any)

3 Purpose of Data Use

kg66 uses collected information only for the purposes described below. Your information is never sold to third parties under any circumstances.

• Account Management: To create, verify, and maintain your account, ensure login security, and provide personalised services.
• Financial Transaction Processing: To accept deposits, process withdrawals, and ensure bonus distribution.
• Fraud Prevention & Security: To identify unusual activity, prevent multiple accounts, and maintain the overall security of the platform.
• Customer Support: To resolve your queries and complaints, and to provide assistance via live chat and email.
• Responsible Gaming: To identify risks of excessive gaming and provide support where needed.
• Service Improvement: To analyse user experience and improve the platform and game offerings.
• Communications: To send important updates, security alerts, and relevant promotional messages (with your consent only).
• Legal & Regulatory Compliance: To comply with applicable laws and regulations, and to retain information for legal claims.

4 Sharing Data with Third Parties

kg66 does not sell, rent, or share your personal information with third parties for commercial purposes. However, in specific circumstances, limited information may be shared for the purpose of operating our services:

4.1 Service Providers

We work with certain technology and payment partners who help operate our platform. These partners have access only to the information required for their specific function and are bound to uphold our privacy standards.

4.2 Payment Processing

Relevant financial information is shared with the applicable payment gateway to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers. This process is governed entirely by the respective institution's own security protocols.

4.3 Legal Obligations

We are required to disclose information when mandated by a court order, a lawful request from law enforcement, or applicable law. In such cases, we will make every legally permissible effort to notify you in advance.

4.4 Business Succession

If kg66 undergoes a merger, acquisition, or transfer of services, information collected under this Privacy Policy may be transferred to the successor entity. Users will be notified in advance in such cases.

5 Cookies & Tracking

kg66 uses cookies to improve the experience of website visitors and to ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Without these, the core functions of the website cannot operate. Saving login sessions, security verification, and storing preferences fall under this category.
• Functional Cookies: Used to remember your language preference, page layout settings, and gaming preferences.
• Analytical Cookies: Used to understand visit patterns and user behaviour, which helps us improve our services.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may prevent some core features of the website from working and may affect your login session.

6 Data Retention & Security

6.1 Technical Security Measures

kg66 uses industry-leading technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — passwords are never stored in plain text
• Two-factor authentication (where applicable)
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Restricted staff access — only authorised personnel have access to specific data

6.2 Data Retention Period

We retain your information only for as long as it is needed or legally required:

• Active account data: for as long as the account remains active
• Transaction records: for the period required under financial regulations
• After account closure: for the required legal period, then securely deleted

7 Your Rights

As a user of kg66, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information kg66 holds about you. Contact our support team and, after a verification process, we will provide you with a copy of your information.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via our support team.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, due to legal and regulatory obligations, we are required to retain certain information for a specified period.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will review your request and take appropriate action.

7.5 Right to Data Portability

You may request to receive the information held about you in a structured, readable format. Contact our support team to exercise this right.

7.6 Right to Withdraw Consent

If you have given consent for processing your information for a specific purpose, you may withdraw that consent at any time. Withdrawing consent does not make prior processing unlawful.

8 Protection of Minors

kg66 is a service for adults only. This platform is intended for users aged 21 and above. We do not knowingly collect or process personal information from minors.

We verify date of birth during the registration process. If we become aware that information has been collected from a minor, we will immediately close that account and securely delete all associated data.

If you believe that a minor is using this platform, please notify our support team immediately.

9 Privacy of Payment Information

The security of financial transactions is one of our highest priorities. kg66 handles payment information in the following ways:

• Encrypted Transmission: Every transaction via bKash, Nagad, Rocket, Upay, or bank transfer is completed through SSL encryption.
• Limited Storage: We do not store complete financial account details on our servers. Only the minimum information required for transaction verification and history tracking is retained.
• Secure Payment Gateway: All payment partners follow their own industry-standard security protocols.
• Staff Access Restrictions: Only authorized members of the finance team have access to financial data.

For a minimum deposit of ৳300 and withdrawal of ৳1,000, every transaction is processed under the same security standard.

10 Policy Changes

kg66 reserves the right to update this privacy policy from time to time. Updates may be required due to changes in the security environment, legal requirements, or service development.

In the case of significant changes, we will notify users in the following ways:

• Publishing a notice on this page of the website
• Sending a notification to the registered email address
• Displaying a confirmation message at the next login

Continuing to use the platform after a policy update will be considered your acceptance of the new policy. The "Last Updated" date at the top of the policy always indicates the most recent version.

11 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please get in touch with us. Our dedicated support team is available in Bengali and English, seven days a week, 24 hours a day.

To send any data protection related requests: [email protected]

After verifying your identity, we will respond to your request as quickly as possible. More complex matters related to data rights may take a little more time, but we will keep you updated at every step.

Answers to common privacy-related questions can be found on our FAQ page. For more detailed information, please visit our About Us page.